Lock in Your Next Ops A-Player

We’re the only boutique recruitment partner that exclusively places top-tier managers and operators for high-growth digital agencies and SaaS brands.

🤝 Trusted by agencies across the US, UK, and Australia.

Frustrated by endless resumes and high turnover for the managers and operators who keep your fast-moving digital agency or SaaS business on track?

I get it—I’ve been there. As a former Ops Manager for digital agencies, I know how a single bad hire can derail timelines, strain morale, and stall momentum.

That’s why, at Scale & Laugh, we focus exclusively on remote-ready operations and leadership recruitment for ambitious founders who refuse to settle. No guesswork. No job board roulette. Just a proven, specialized approach to deliver candidates who match your pace, align with your culture, and free you up to scale with confidence.

Say Goodbye to Overload: Our Precision Placement Process Delivers Your Perfect Match

🎯 Clarifying Your Criteria

We begin by clearly defining your must-haves—covering technical skills, culture fit, experience, and compensation expectations. Through dedicated pre-screening, we pinpoint candidates who match perfectly, saving you between 40-60+ hours in recruitment time and overhead costs.

🔍 Active Sourcing

Our active sourcing leverages curated networks, niche job boards, and direct outreach to gather high-caliber managers and operators. We target professionals with proven success in fast-growth environments, enriching your candidate pool and powering your company’s rapid expansion.

🔬 Precise Pre-Screening

Our meticulous pre-screening process includes in-depth evaluations and pre-interviews to assess skills, cultural alignment, and compensation fit. This rigorous filtration ensures you receive only the top 3–5 candidates, sparing you endless resume reviews and saving dozens of hours for efficiency.

 🏆 Selecting Your Matches

We then select the best matches from our pre-screened pool, focusing on candidates tailored to your role’s complexity and culture. This targeted shortlisting reduces interview overload and builds confidence in your final hiring decision, ensuring seamless and decisive recruitment.

🤝 Prompt Negotiation

Finally, we handle negotiations and onboarding by managing offers, securing candidate buy-in, and preparing hires for a smooth start. We deliver top candidates within two weeks and ensure onboarding by weeks three to four, so you scale without delay.

Our Favorite Clients: Digital Agencies & SaaS Leaders Who Dare to Dream Big

Digital Agencies

👉 Our process delivers skilled managers and operators that perfectly fits your culture, letting you focus on winning clients while eliminating time wasted on resume sifting and high turnover.

👉 Our system rapidly provides pre-vetted candidates who integrate seamlessly into your agency, freeing you from tedious hiring tasks and preventing delays that derail your project timelines.

👉 Our focused approach sources candidates with deep industry insight, ensuring every hire accelerates your creative impact while sidestepping the generic methods that miss your agency’s unique needs.

👉 Our targeted method delivers culture-fit talent that lets you concentrate on innovation rather than recruitment, eliminating endless interviews and mis-hires that disrupt your creative momentum.

Saas Companies

👉 Our process delivers top-tier managers and operators who understand agile environments, enabling you to push products faster and avoid slow hiring that stifles development.

👉 Our approach quickly fills critical roles, keeping your team agile, innovation-ready, and fully supported—while bridging the talent gaps that would otherwise slow momentum or stall your growth.

👉 Our strategic recruitment handpicks candidates with deep technical know-how, bolstering your operational strength and circumventing the resource waste and costly mis-hires of ineffective recruitment.

👉 Our rigorous vetting process ensures every hire aligns with your technical and cultural needs, keeping growth on track and preventing turnover and misalignment from disrupting your innovation cycle.

I’ve Walked in Your Shoes

Hey, I am Tereza! Before starting Scale & Laugh, I ran operations for multiple digital agencies—fine-tuning processes, juggling client deadlines, and managing high-stakes deliverables. Over time, I partnered with 30+ digital agencies and service-based businesses, discovering the exact balance of skills, cultural fit, and remote-readiness that makes top performers indispensable.

Armed with this insider knowledge, I know precisely what to look for—and what red flags to avoid at all costs—so you don’t waste time or risk the dreaded “panic hire.” Now, I help busy founders and leaders secure their dream managers and operators for their digital teams, without burning precious bandwidth or sifting through hundreds of irrelevant resumes.

What Makes Us Different? Everything That Matters When You’re Building a Scalable Team

Working with General Recruiters

❌ Work across industries with little context on digital agency or SaaS models—often missing the nuances of remote teams, fast sprints, and client delivery.

❌ Focus on entry-level or generic hires, with little experience recruiting for strategic leadership roles or operations that directly impact business performance.

❌ Recruiters often lack experience inside real digital teams—leaving them guessing at what actually works in day-to-day operations or client delivery.

❌ Larger firms spread across clients and roles, offering surface-level support and little personal involvement in the full recruitment lifecycle.

❌ Pull from broad, generic candidate pools with shallow screening processes that lead to mismatches and wasted interview cycles.

Working with Scale & Laugh

✅ We specialize exclusively in digital agencies and SaaS, with deep knowledge of team structures, workflows, and the pace of high-growth brands.

✅ We recruit high-value managers and operators who build systems, lead teams, and drive strategic growth—key hires that free up founders.

✅ We bring hands-on experience running backend ops, client delivery, and project workflows—so we know exactly what to look for (and what to avoid).

✅ We're a boutique agency offering end-to-end recruiting support, with hands-on guidance, strategy, and white-glove service from start to signed offer.

✅ We tap into insider networks and conduct deep pre-screening to deliver top-tier, culture-fit managers ready to plug into your team and hit the ground.

Frequently Asked Questions

  • For permanent hires, our fee is 15–20% of the first year’s salary, depending on the role's complexity and level. For temporary or contract roles, we offer a fixed-fee model starting at €3,500, scoped based on the role, duration, and deliverables. No hidden fees, no surprises—just transparent, outcome-focused hiring.

  • We specialize in leadership, management, and operational support roles for digital agencies and SaaS companies.

    That includes: Operations Managers, Project Managers, Customer Success Leads, Executive Assistants, CRM Specialists, Marketing Managers, CXOs (COO, CMO, Head of Ops, etc.).

    Basically, if they help run the business—not write the code—we hire them.

  • Yes! While we operate from sunny Croatia, we work with clients across the US, UK, and Australia. We recruit remote-ready, timezone-aligned talent who are fully equipped to plug into your team and hit the ground running.

  • On average, we deliver your top 3–5 shortlisted candidates within 2 weeks of kickoff. Your hire is typically ready for onboarding by weeks 3–4, depending on notice periods and negotiations. We handle everything—from sourcing to onboarding support—so you don’t lose momentum.

  • Yes—and that’s our edge. We’ve spent over a decade inside digital agencies and service-based businesses, running ops, managing projects, and scaling teams. This means we know the roles inside and out, and we don’t waste your time with irrelevant candidates or "almosts."

  • Absolutely. If you know you need help but you’re not quite sure which role will move the needle, we’ll guide you. We offer lightweight consulting during onboarding to help you define the position, clarify responsibilities, and make sure you’re hiring with intention—not just out of panic.

  • Yes—we stand by our placements. If a hire doesn’t work out within the first 90 days, we’ll replace the role at no additional cost. We're here to help you scale with confidence, not roll the dice.

You Built the Business, Now It’s Time to Build the Team to Run It

Tired of sifting through resumes, managing misaligned hires, and carrying the weight of every decision on your shoulders? (Yep—we’ve seen it all.)

It’s time to scale with high-performing managers and operators who actually get your business. We’ll help you build a leadership team you trust, streamline your ops, and reclaim your focus—so you can grow without burning out or bottlenecking your own success.