Scale Leaner with Embed Ops Talent

We help agency owners free up 20+ hours a week, cut client churn in half, and win more premium accounts—by embedding top offshore ops talent.

You built this agency with hustle and vision—but now, you’re caught in a never-ending loop of approvals, status checks, and plugging gaps nobody else even sees. The more you scramble to keep things afloat, the less you actually get to lead, grow, or breathe.

We help you become the owner, not the air-traffic controller. Our embedded Scale Operators increase client retention by up to 50%, slash onboarding time by 40%, and double your growth capacity—so your ops run silky-smooth, even when you’re offline.

Picture it: clients stay loyal, your team actually steps up, and you’re finally free to chase big ideas—or, let’s be real, vanish for a week and come back to a business that didn’t miss a beat, panic, or flood your inbox. You get time, clarity, and the space to lead.

We Embed Dedicated Scale Operators in Just 2-3 Short Weeks — No Hiring Required

🎯 Role Alignment

We kick off by aligning on the support you need—from EAs to Ops Managers. We clarify tools, workflows, hours, and expectations so we can deliver the right Scale Operator—not just a resume.

🔍 Candidate Sourcing

We source through our pre-vetted network, niche communities, and select job boards—giving us access to pros with startup experience and the ability to support fast-moving teams.

🔬 Vetting & Matching

We assess hard skills, communication, and culture fit—then match you with the best. You can review and approve, or let us handle the placement directly if you prefer to skip the interview process.

 🤝 Onboarding & Activation

Once your Scale Operator is approved, we manage onboarding, tool setup, and team integration. They start fully aligned with your systems, culture, and pace—so you can hand off operations with confidence and see momentum from week one.

 🤝 Onboarding & Activation

Once your Scale Operator is approved, we manage onboarding, tool setup, and team integration. They start fully aligned with your systems, culture, and pace—so you can hand off operations with confidence and see momentum from week one.

🛡️ Ongoing Support

Your Scale Operator stays on our payroll, not yours. We handle ongoing support, performance reviews, and free replacements if needed—giving you long-term ops stability and strategic support without the stress of managing in-house hires.

🛡️ Ongoing Support

Your Scale Operator stays on our payroll, not yours. We handle ongoing support, performance reviews, and free replacements if needed—giving you long-term ops stability and strategic support without the stress of managing in-house hires.

Before and After Your Embedded Scale Operator

Before

👉 You’re juggling delivery, hiring, ops, client comms, and still trying to lead the business. You’ve hired freelancers, VAs, maybe even tried full-time — but nothing sticks. The tools are there, but the execution is inconsistent.

👉 You’ve wasted hours interviewing candidates and onboarding people who need constant hand-holding. Each mis-hire slows everything down and chips away at your confidence — and your timeline.

👉 You know things are falling through the cracks — but you don’t have time to fix them. Client delivery is messy, tasks are missed, and systems aren’t being followed. You’re scaling, but without a strong ops foundation.

👉 You’re not ready to manage another in-house team member or deal with payroll, but you still need real, consistent support — not a 10-hour-per-week freelancer who disappears when things get busy.

👉 Everything flows through you — approvals, decisions, updates, task follow-ups. You’re scaling despite the systems, not because of them. And the more you grow, the more you’re needed in places you don’t want to be.

After

👉 A vetted, dedicated Scale Operator is embedded in your team, taking full ownership of their assigned role. You’re no longer the glue — your operator runs the ops and gives you the mental space to actually lead.

👉 We place a high-performance Scale Operator who fits your tools, culture, and pace with just one flat monthly fee. You get a real operator — no job boards, no interviews, no training required.

👉 Your embedded operator brings structure, accountability, and clarity to your day-to-day. You finally have someone who thinks proactively and keeps the backend running smoothly.

👉 Scale Operators work up to 30 hours a week, fully dedicated to your business under a non-compete agreement — but stay on our payroll. You get the ownership of a full-time hire without the HR burden.

👉 With a reliable operator in place, you can finally step into strategic leadership. Your business finally feels like it can grow — without you being in every task and decision.

I Know What It’s Like to Be the One Holding It All Together

I’m Tereza — and before launching Scale & Laugh, I spent years running operations inside fast-moving digital teams, juggling delivery, systems, and the chaos only founders truly understand.

After partnering with 30+ startups and service businesses, I saw what makes ops hires succeed — and what causes them to crash and burn. Most founders don’t need more resumes. They need someone who can actually run the business with them.

Now, I help growth-stage founders embed dedicated, high-trust, offshore Scale Operators into their team — without wasting their precious hours on job boards, endless interviews, or hiring risk.

Why Founders Choose Our Embed Scale Operators Over Hiring on Their Own

Doing It Yourself

❌ You're spending 40+ hours sourcing candidates who look good on paper but flop in execution.

❌ You onboard someone, only to realize you still need to manage them every step of the way.

❌ You hire fast to plug the gap, but they don’t really understand your business model and things fall apart.

❌ You're managing another contractor, dealing with turnover, and still carrying the operational load.

❌ You’re scaling, but your backend is a mess — and it’s draining your time, your team, and your momentum.

Working With Scale & Laugh

✅ We embed high-trust, dedicated Scale Operators into your business — no resumes, interviews, or hiring.

✅ You get support that thinks, leads, and executes — so you’re not stuck in Slack giving play-by-plays.

✅ Every Scale Operator is vetted for startup experience, tool fluency, and operational thinking.

✅ You keep your time and your headspace — we manage payroll, performance, and replacements.

✅ You scale with real infrastructure, not more chaos — we don’t just place talent, we build your backend.

Ask Us Before Plugging in a Scale Operator

  • Whether you need help untangling admin chaos, streamlining project delivery, or leading system-level improvements, we’ll pair you with an operator who fits your needs.

    Typical roles we fill include, but are not limited to:

    • Director of Operations
    • Operations Manager
    • Team Manager
    • Project Manager
    • Marketing Manager
    • Client Success Manager
    • Social Media Manager
    • Project Coordinator
    • Operations Coordinator
    • Executive Assistant
    • Marketing Coordinator
    • Content Coordinator
    • Social Media Coordinator

  • Our pricing is simple and transparent: Each embedded Scale Operator ranges between €3,500–€5000/month, depending on the level of support and complexity required.

    We charge a one-time €1500 setup fee, which covers sourcing, vetting and onboarding.

    Looking to embed more than one Scale Operator? You can absolutely build a custom pod. For each additional operator, the setup fee is reduced to €750 instead of €1500.

    Your monthly retainer begins only once your operator starts — no overlap, no wasted spend, no guesswork.

  • No — we only offer dedicated, embedded operators (up to 30 hrs/week). This ensures consistency, ownership, and real integration. Our model is built for long-term growth, not short-term task coverage.

  • You’ll be matched with your Scale Operator within 3 weeks of kickoff. We handle everything — sourcing, interviews, vetting, onboarding — so you don’t have to.

  • The $1,500 setup fee covers role scoping, sourcing, screening, interviews, onboarding, and systems integration. It ensures your operator hits the ground running and is embedded properly into your tools and team.

  • We source from top offshore markets including LATAM, Southeast Asia, and Eastern Europe. All operators are fluent in English, async-friendly, and experienced in startup operations.

  • Nope. We manage payroll, performance reviews, and admin. You get a full-time team member without the tax forms, legal headaches, or HR burden.

  • We offer a free replacement guarantee. If your Scale Operator isn’t the right match, we’ll replace them at no extra cost.

  • We’re not a VA agency or a headhunter. We deliver strategic, embedded operators who actually run your backend — fully retained by us, and fully committed to your business.

  • We prioritize candidates who can overlap at least 4 hours per day with your working hours — whether you're US, UK, EU, or Oceania based. We’ll confirm availability and alignment during the matching process so there are no surprises.

  • Whether you need help untangling admin chaos, streamlining project delivery, or leading system-level improvements, we’ll pair you with an operator who fits your needs.

    Typical roles we fill include, but are not limited to:

    • Director of Operations
    • Operations Manager
    • Team Manager
    • Project Manager
    • Marketing Manager
    • Client Success Manager
    • Social Media Manager
    • Project Coordinator
    • Operations Coordinator
    • Executive Assistant
    • Marketing Coordinator
    • Content Coordinator
    • Social Media Coordinator

  • Our pricing is simple and transparent: Each embedded Scale Operator ranges between €3,500–€5,000/month, depending on the level of support and complexity required.

    We charge a one-time €1500 setup fee, which covers sourcing, vetting and onboarding.

    Looking to embed more than one Scale Operator? You can absolutely build a custom pod. For each additional operator, the setup fee is reduced to €750 instead of €1500.

    Your monthly retainer begins only once your operator starts — no overlap, no wasted spend, no guesswork.

  • No — we only offer dedicated, embedded operators working up to 30 hrs/week. This ensures consistency, ownership, and real integration. Our model is built for long-term growth, not short-term task coverage.

  • You’ll be matched with your Scale Operator within 3 weeks of kickoff. We handle everything — sourcing, interviews, vetting, onboarding — so you don’t have to.

  • The $1,500 setup fee covers role scoping, sourcing, screening, interviews, onboarding, and systems integration. It ensures your operator hits the ground running and is embedded properly into your tools and team.

  • We source from top offshore markets including LATAM, Southeast Asia, and Eastern Europe. All operators are fluent in English, async-friendly, and experienced in startup operations.

  • Nope. We manage payroll, performance reviews, and admin. You get a full-time team member without the tax forms, legal headaches, or HR burden.

  • We offer a free replacement guarantee. If your Scale Operator isn’t the right match, we’ll replace them at no extra cost.

  • We’re not a VA agency or a headhunter. We deliver strategic, embedded operators who actually run your backend — fully retained by us, and fully committed to your business.

  • We prioritize candidates who can overlap at least 4 hours per day with your working hours — whether you're US, UK, EU, or Oceania based. We’ll confirm availability and alignment during the matching process so there are no surprises.

Are You Ready to Build the Team That Actually Runs the Business?

Sick of managing delivery disasters, chasing your team for the basics, and hiring people who promise the world but can’t keep up?

We plant a Scale Operator inside your agency—someone who’s done this before, knows how to run ops, delivery, and systems, and actually takes ownership.

Forget sifting through resumes or putting out HR fires. You get an operator who makes things happen, so you can finally step up as the leader you’re meant to be.

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